Labatt's knew they had good business processes. They also knew they had good programs and solid players. However, Labatt's were also well aware that gaining control of information was a critical element in understanding if these established business processes were actually working. With millions of dollars in investment in multiple geographic areas and multiple channels it was important to know that process was being followed and programs weren't bumping into one another affecting the strategic plan.

With ongoing technological advances and the growing focus on customer satisfaction, the banking industry today manages a relentless flow of new services - all in a bid to win over and keep customers. CIBC are keenly aware that effective promotion and customer communications in branch are paramount in the success of this bid. Managing this enormous flow of information, however, can present significant challenges.

Freenorth Duty Free Inc. recognized a good opportunity when they saw one - an online duty free shopping venture targeting the net-savvy traveler. The idea promised all the low overhead benefits of e-commerce, with the added bonus of complementing the profile of their bricks and mortar outlets. Their challenge, however, was to fend off the expected onslaught of competitors with an enticing site that was both simple to use and easy to manage.

The Television Bureau of Canada has the responsibility to view and approve ALL television advertising.
To handle this monumental task, TVB needed an on line system that would log, categorize, assign approval numbers, and archive for future research all TV commercials sent to them for approval from multiple on line sources.